Help & support

Enable Automatic sync in Settings on each device using the same cloud account. Luma merges text records while open and retries offline changes when connected. Conflicting edits stay available for you to choose. Original documents, photos and voice audio stay on their device. Device notification permissions and quiet hours are set separately on each device.

Use Download in the footer for the verified App Store link and browser installation steps. On Android, use the web app; a public Google Play download is not currently available.

Choose Forgot password on Sign in. Open the recovery email, set a new password, then return to Luma. Use the same browser for the email and password update. If Luma reports that its email service is unavailable, try Google sign-in in your browser or contact support. Your saved records stay in place.

Use the same email or provider you used to create your account. Check your inbox and spam folder for confirmation links. If a link has expired, request a new one from Sign in.

In Settings, choose Back up & restore to download a device backup. It includes saved files and recordings. Keep this private health file secure. Clearing browser data or uninstalling can remove local records.

Choose Restore from file or Restore cloud copy in Settings, review the contents, then add missing records. Existing entries are preserved. Cloud copies contain text and details only; they cannot restore original files or voice audio.

Use a PDF, clear photo, Word (.docx), TXT, CSV or TSV file up to 10 MB. PDFs can have up to 50 pages. Check extracted text, dates, units and values against the original before saving. Older .doc files need to be exported first.

Log the dates and symptoms you observed. Leave uncertain details blank. Cycle estimates are uncertain and do not confirm ovulation or fertility. You can edit or remove period logs and check-ins.

In Reminders, enable your rules and background delivery for this device. Updated installed apps use device scheduling, including offline. Browsers need cloud sign-in, push permission and internet; on iPhone use the Home Screen web app. Quiet hours can postpone delivery. Check device Focus and battery settings if a reminder is delayed. Email reminders are not available.

Open Settings and choose Delete account. Sign in to the cloud account so deletion can be verified. If it fails, your local records stay available while you retry. You can also contact support for help.